Returns Policy
Cancelling your order (your legal rights)
You have the right to cancel your order within 14 days of receiving your goods for a full refund, in accordance with the Consumer Contracts Regulations 2013.
If you wish to cancel, please contact us as soon as possible. If your order has already been dispatched, we may not be able to stop delivery and the goods will need to be returned to us.
Please ensure the products are unopened and in perfect condition to ensure you receive a full refund.
Returning unwanted items
If you wish to return an item, you must notify us within 14 days of delivery and return the goods within a further 14 days.
- You will be responsible for the cost of returning the goods unless they are faulty
- Items should be returned in a resaleable condition
- We may make a deduction from your refund if the value of the goods has been reduced due to handling beyond what is necessary to establish their nature, characteristics, and function
Faulty or damaged goods
If you receive a faulty or damaged item, please contact us within 30 days. We will cover all reasonable return postage costs and offer a replacement or full refund.
Items purchased from stockists
Items purchased from third-party stockists must be returned directly to them and are subject to their own returns policies.
FOR TRADE AND WHOLESALE ACCOUNTS
Please refer to your own Terms and Conditions for returns info.